Salesforce Product and Service Notifications
One of the many great things about Salesforce as a company is that they provide transparency and visibility of their system status, security and performance to EVERYONE.
If you navigate to https://status.salesforce.com/ (probably worth bookmarking this page as well!) you will be able to view the current Salesforce system status, any known issues and any planned maintenance windows.
Salesforce instances are displayed on a grid, beginning with North America or, you can select a specific geographic region.
How to Determine Which Instance Your Salesforce Org is On
In the top right corner of the https://status.salesforce.com/ webpage you will notice that there is a My Domain button.
- Click on the My Domain button.
- Populate your Domain in the My Domain text field.
- Click on the Search button.
- Your Instance will be displayed (eg. <yourdomain> Lives on EU11).
If you now click on the Instance hyperlink, you will be taken to the Status & Maintenance page for your Instance/Domain. From here you will be able to navigate between the Current Status, History and Maintenances tab to view details relevant to the Instance.
There is a very useful feature of being able to Subscribe to the Instance and be kept notified of any issues.
Maintenances
When viewing the Maintenances tab, there are hyperlinks for any historic or future maintenance periods.
If you click on one of these hyperlinks, you will then be able to review the Maintenance Information to understand the exact reason for any downtime – this will help you if you are required to communicate the reasons for any outages to key stakeholders or clients.
Trust.salesforce.com is the Salesforce community’s home for real-time information on system performance and security. The status sites provide transparency around service availability and performance for Salesforce products and a vital and welcome tool for any Salesforce Administrator who needs to communicate and plan for any downtime.
A Certified Salesforce Administrator, Salesforce Einstein Analytics and Discovery Consultant, ISTQB® Certified Tester Advanced Level, Jitterbit Foundations and Jitterbit Core Certified QA Test Automation Manager who is also an experienced creative all-rounder with enthusiasm and the proven ability to understand client needs and deliver satisfying solutions. A thirst for new technology and modern Quality Assurance and Testing techniques keeps me aspiring to learn at every opportunity. My current role is at Publicis Sapient who are an official Salesforce Platinum Partner. Publicis Sapient provide Salesforce expertise and strategic thinking that enables organisations to transform their business to Cloud-based technology.